This hotel overlooks Lake Llanquihue and is located at the top of the bay with views of the city and volcanos. It lies just a couple of metres from the nearest links to the public transport network, 50 m from the sea and a 10-minute walk from the centre of Puerto Varas, where guests will find restaurants, bars, nightspots, shops and the tourist centre. It is 100 m from the Saltos del Petrohue and the Museo Nueva Braunau and Frutillar are both a 30-minute drive away.
The hotel welcomes guests in a 10-storey building with a lift and 130 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Individually adjustable heating ensures that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. The kitchenette comes with a tea/coffee station. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
While the adults swim a few laps in the indoor pool, children can splash around in the kids' pools. The pool area also includes a hot tub, a waterslide and a pool bar. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. With windsurfing, sailing and catamaraning available, the hotel also caters to water sports enthusiasts. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, billiards and bowling. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.
Dining facilities include a restaurant, a café and a bar. The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. A delicious and varied buffet awaits guests at breakfast. For dinner, guests can order à la carte. A set menu can be ordered at lunch. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. For guests, alcoholic and non-alcoholic drinks are included.
The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.